Information Works’ unique value to clients is that we accurately measure and control costs on their network and desktop printers. Our impressive list of clients include the largest national women’s retailer, prominent healthcare providers, many of the largest and most respected law firms and numerous State of Ohio agencies. Most clients have been with us longer than five years, and each values the services we provide. Information Works always reduces operating costs and increases clients’ productivity by managing the printers within their enterprise.

Why is this brand unique and successful? By focusing solely on a business’s printers, we continually provide responsive service and high quality consumables in a bundled, non- industry standard cost- per- page program. Identical to a copier program, a company can now bundle the operating costs. What we have found is the following:

Issues in the Client’s Enterprise before Partnering with Information Works

• Purchasing toner cartridges monthly or quarterly with price usually the deciding factor. No ability to measure toner yields to understand real cost of the cartridge.
• Difficulties with inventory management of consumables
• Service response time/printer downtime a concern, whether provided by an outsourced vendor or by the users’ IT organization.
• If internal, the IT organization does not always want ownership of the printer fleet because of manpower constraints and/or job priorities.
• No management reports available on this enterprise-wide asset.
• No financial measurement of the printers’ total cost of ownership–is it $.02, $.05 or $.07 per page?

Client Achievements with Information Works

• Clearly identify the cost of printing on desktop and network printers; whether HP, Lexmark, Xerox, Ricoh, etc.
• Monthly reports providing accurate per printer service histories, print volumes and inventories.
• 4 hour service response from service call placement until the technology representative leaves the fixed printer.
• Increase toner yields. Prolong the life of a printer 30- 50% through our printer maintenance program.
• Change the cartridge (per client’s request).
• Lower operating costs from 10% to 40%.

As one of our valued client’s stated in a recent testimonial, “Information Works is a company that delivers what they advertise, viewing the relationship as a partnership.” They do deliver every day! Information Works in Ohio is providing sales and service in Akron, Canton, Cincinnati, Cleveland, Greater Columbus Area , Dayton, Springfield, and Pittsburgh, Pa.

To learn more about our services, please contact us.